For Customer Support

Improve quality of service, reduce costs, and monitor customer feedback.

Outstanding customer support is critical lowering attrition, ensuring positive references and referrals, and can also provide your product/service, operations, or sales teams feedback on product or service challenges for improvement.  CorrDyn can help to integrate automated processes to allow for customer self-help or to share relevant feedback with other teams.  CorrDyn can also help to define metrics and implement appropriate processes to monitor satisfaction, segment customers based on value, and improve your customer support team’s case management tasking.      

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Business Intelligence 

• Customer value and prioritization
• Attrition risk prioritization
• Customer usage ranking/pipeline management
• Customer support performance evaluation
• Activity and outreach/resolution metrics
• Renewals vs. forecast
• Renewals vs. goals
• Customer reporting automation
• Quarterly/monthly/annual revenue/cost forecasting
• Product or service satisfaction reporting

Enterprise Software  

• CRM
• Customer support portal
• Phone system automation
• Remote employee accessibility
• Chat system

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Data Science  

• Customer retention/attrition modeling
• Customer segmentation
• Customer prioritization
• Satisfaction modeling (product/service based)

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Process Automation  

• Task generation based on customer profile
• CRM automation
• Customer self-help
• Customer feedback sharing to product/service teams
• Customer support workflow

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Systems Integration  

• CRM/Phone/Chat/Support portal
• Usage/licensing monitoring
• Mobile workforce enablement

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Strategic Consulting  

• Data privacy (GDPR, etc.)
• Compliance
• Customer support team monitoring and performance

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CorrDyn can help you understand the complexities of your business and provide solutions to become more efficient and grow. Learn more about our capabilities.

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